AI-201 Exam Dumps | Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention

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Salesforce.AI-201.v2026-06-30.q147
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Question 3/147

Universal Containers (UC) wants to enable its sales team with automatic post-call visibility into mention of competitors, products, and other custom phrases. Which feature should the Agentforce Specialist set up to enable UC's sales team?

A. Call Summaries

B. Call Explorer

C. Call Insights

Correct Answer: C

To enable Universal Containers' sales team with automatic post-call visibility into mentions of competitors, products, and custom phrases, the Agentforce Specialist should set up Call Insights.
Call Insights analyzes voice and video calls for key phrases, topics, and mentions, providing insights into critical aspects of the conversation. This feature automatically surfaces key details such as competitor mentions, product discussions, and custom phrases specified by the sales team.
Call Summaries provide a general overview of the call but do not specifically highlight keywords or topics.
Call Explorer is a tool for navigating through call data but does not focus on automatic insights.

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