AI-201 Exam Dumps | An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have

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Question 21

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Question 21/147

An Agentforce Specialist at Universal Containers (UC) is building with no-code tools only. They have many small accounts that are only touched periodically by a specialized sales team, and UC wants to maximize the sales operations team's time, UC wants to help prep the sales team for calls by:
- Summarizing past purchases
- Displaying products the contact has shown interest in (with data
captured via Data Cloud)
- Providing a recap of past email and phone conversations that have
transcripts
Which approach should the Agentforce Specialist recommend to achieve this goal?

A. Deploy UC's own custom foundational model on this data first.

B. Fine-tune the standard foundational model due to the complexity of the data.

C. Use a prompt template grounded on CRM and Data Cloud data using standard foundation models.

Correct Answer: C

The AgentForce No-Code Builder and Prompt Template Guide specifies that when using Salesforce's standard foundation models, users can ground prompts on CRM and Data Cloud data without requiring fine-tuning or model deployment. The documentation notes: "No-code users can leverage standard foundation models with prompt templates grounded in Salesforce data, including CRM and Data Cloud, to summarize records, highlight insights, and prepare agents for customer engagements." This approach allows the sales operations team to automatically summarize customer data (purchases, interests, and communications) without needing model customization.

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