AI-201 Exam Dumps | During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service

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Question 6/147

During configuration, Universal Containers (UC) forgot to grant Knowledge access to the Agentforce Service Agent. Which permission must UC add for the agent to interact with Knowledge articles and answer customer questions effectively?

A. Allow View Knowledge and Run Flows

B. Access Knowledge records and fields, and Allow View Knowledge

C. Access Custom Objects and Manage External Users

Correct Answer: B

According to the AgentForce for Service Configuration Guide, for an agent to interact with and retrieve Knowledge articles, it must have Knowledge object and field access, along with the
"Allow View Knowledge" permission. The documentation explains: "Agents need permission to access Knowledge records and their fields to retrieve and summarize content accurately.
Additionally, the Allow View Knowledge setting enables the agent to use the Knowledge object as a retrieval source."

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