The AgentForce for Service Implementation Guide clearly outlines that when an agent must verify identity before performing any case-related operations, the correct method is to use a variable- based control flow. The documentation specifies: "To maintain deterministic and secure behavior, define a variable (for example, `isVerified') that stores the result of an identity verification step.
Use this variable as a conditional filter in the topic flow to ensure that case-related actions execute only when the variable equals `true'." This ensures that no sensitive or case-specific data is shared unless verification is explicitly confirmed. It provides a deterministic safeguard, as the system only proceeds with case data actions after the verification variable confirms completion.