AI-201 Exam Dumps | Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to

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Question 38

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Question 38/147

Universal Containers has created an Employee Agent. Which step should an Agentforce Specialist take to connect the agent with a Slack channel?

A. Create a connection between Salesforce and the Slack workspace.

B. Create an Omni-Channel flow and connection between Salesforce and the Slack workspace.

C. Create an embedded service deployment and connection between Salesforce and the Slack workspace.

Correct Answer: A

According to the AgentForce for Slack Integration Guide, to connect an Employee Agent (or any internal AgentForce agent) with a Slack channel, the required setup step is to create a connection between Salesforce and the Slack workspace. The documentation specifies: "Before deploying an Employee Agent into Slack, you must establish a secure connection between your Salesforce org and the Slack workspace. This connection enables authentication, permission mapping, and message exchange between the Agent and Slack users." Once the connection is established, the administrator can configure the specific Slack channel where the agent will operate.

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