AI-201 Exam Dumps | Universal Containers (UC) is implementing Agentforce Service Agent on Email, UC made an email template

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Salesforce.AI-201.v2026-06-30.q147
Question 128

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Question 128/147

Universal Containers (UC) is implementing Agentforce Service Agent on Email, UC made an email template and now needs to connect it to a Service Agent. What should an Agentforce Specialist recommend?

A. Create an Email Configuration for the Service Agent.

B. Create an Omni-Channel flow to point to an email template.

C. No action needed; the Service Agent connects automatically.

Correct Answer: A

According to the AgentForce for Service Configuration Guide, when implementing Service Agents on Email, administrators must create an Email Configuration to connect the agent with the appropriate email channel and templates. The documentation specifies: "To enable Service Agents to handle emails, create an Email Configuration that links the agent to the email address, template, and routing parameters. This configuration allows the Service Agent to read, interpret, and respond using the defined template."

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