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Which of the following standard charts are available in the All Cases worklist? Note: There are 3 correct answers to this question.
Correct Answer: B,C,D
Standard charts in the All Cases worklist include: * Cases by Priority (B): Visualizes case distribution by urgency levels. * Cases by Category (C): Groups cases based on their service type or issue category. * Cases by SLA (D): Tracks compliance with service level agreements. Why other options are incorrect: * A. Cases by Source/Channel: Not a default chart (may require customization). * E. Cases by Service Team: Typically configured via custom reporting. References: * SAP Service Cloud User Guide: "Standard Analytics in Case Worklist".
