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Which of the following actions can a service agent perform in the Customer Hub in Agent Desktop? Note: There are 3 correct answers to this question.
Correct Answer: B,D,E
In the Customer Hub, agents can: * View customer details (D): Basic information, account hierarchy, etc. * Create emails/cases via What Would You Like to Do? (B): Quick actions for customer engagement. * Access interactions/notes in the timeline (E): Historical records of calls, cases, and notes. * Editing customer details (A) requires specific permissions and is not universally allowed. * Launching surveys (C) is typically managed via separate processes, not directly in the Customer Hub. References: * SAP Help Portal: Customer Hub Agent Actions * SAP Documentation: Agent Desktop Capabilities