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What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
Correct Answer: B,C,E
Service catalog categories are used for: * B. Service Level Determination: Maps categories to specific SLAs (e.g., priority, response time). * C. Filter in Case Summary: Organizes cases by category for reporting and analysis. * E. Case Responsibility Determination: Routes cases to teams/agents based on category expertise. Why other options are incorrect: * A. Validity Control: Managed via validity periods, not categories. * D. Business Role Assignment: Governed by roles/organizational units, not categories. References: * SAP Help Portal: "Service Catalog Use Cases".
