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How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.
Correct Answer: B,C
End users can access the Customer Hub in Agent Desktop: * Manually via the menu (B): Agents navigate to the Customer Hub app to search for customers. * Automatically during recognized calls (C): If the caller's number matches a known customer, the Customer Hub opens. * Customer identification (A) is part of manual navigation, not a separate access method. * Unknown callers (D) do not trigger automatic Customer Hub access. References: * SAP Help Portal: Customer Hub Access in Agent Desktop * SAP Documentation: Automated Customer Hub Triggering
