C_C4H56I_34 Exam Dumps | Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version

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Question 23/36

Which action should an administrator take to get a system bug fixed within SAP Service Cloud Version 2?

A. Implement the provided hotfix number

B. Create an incident

C. Send an e-mail to SAP Cloud Support

D. Report an issue via case

Correct Answer: B

To get a system bug fixed within SAP Service Cloud Version 2, an administrator should create an incident and report the issue to SAP Cloud Support. An incident is a request for support that contains information about the problem, such as the system ID, priority, category, description, and attachments. Creating an incident is the recommended way to contact SAP Cloud Support and get a timely and effective resolution for the bug. SAP Cloud Support will then analyze the incident and provide a solution or a workaround, depending on the severity and complexity of the bug. Alternatively, an administrator can also report an issue via case, which is a similar process but with a different user interface. However, creating an incident is the preferred option as it provides more options and features for managing the support request. References = SAP Service Cloud Version 2 | SAP Help Portal, How are bugs fixed in a cloud system? | SAP Community

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