C_C4H56I_34 Exam Dumps | What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct

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SAP.C_C4H56I_34.v2025-07-03.q36
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Question 24/36

What are the prerequisites for integrating external systems into Agent Desktop? Note: There are 2 correct answers to this question.

A. SAP Event Mesh

B. Machine learning

C. SAP Build Apps

D. SAP Cloud Integration

Correct Answer: A,D

To integrate external systems into Agent Desktop, you need to have SAP Event Mesh and SAP Cloud Integration as prerequisites. SAP Event Mesh is a cloud-based event bus that enables applications to communicate with each other using events. SAP Cloud Integration is a cloud-based integration platform that allows you to connect your applications with other SAP and non-SAP cloud and on-premise applications.
These components enable you to create mashups that integrate external system functions into Agent Desktop, such as creating service orders and service quotations in SAP S/4HANA or SAP S/4HANA Cloud Service Management. References = Integrate External SAP Systems into Agent Desktop with Mashups | SAP Help Portal, Introducing Agent Desktop in SAP Service Cloud Version 2 - openSAP Microlearning

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