To collect satisfaction data from its health plan members, a healthcare plan should use data collected through questionnaires or surveys. Surveys are a direct method of gathering feedback from members about their experiences, perceptions, and satisfaction with the health plan. This data is essential for understanding the strengths and weaknesses of the plan from the members' perspective, which can then be used to make improvements.
* Claims data obtained from healthcare payors (B): Claims data provides information on services used but does not directly measure member satisfaction.
* Disease data obtained from disease registries (C): Disease data tracks health outcomes but is not related to satisfaction.
* Data collected from the electronic health record (D): EHR data includes clinical information but does not capture member satisfaction directly.
References
* NAHQ Body of Knowledge: Patient and Member Satisfaction Measurement
* NAHQ CPHQ Exam Preparation Materials: Collecting and Analyzing Satisfaction Data
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