The first step for a multidisciplinary team tasked with evaluating delays in laboratory turnaround time is to create a flow chart to study the process. A flow chart visually maps out the steps involved in the current process, allowing the team to understand each stage, identify bottlenecks, and pinpoint where delays might be occurring. This provides a clear, shared understanding of the process among all team members, which is essential before diving into more detailed analysis or improvements.
* Conduct a failure mode and effects analysis (FMEA) (B): FMEA is a valuable tool for identifying potential failures, but it is typically used after understanding the process in detail.
* See if the surgery clinic is also experiencing delays (C): While this could be useful information, the primary focus should be on the specific process under review.
* Observe how the medical assistants prepare the specimens (D): Observation is important, but understanding the entire process flow is the first step.
References
* NAHQ Body of Knowledge: Process Mapping and Flowcharting in Quality Improvement
* NAHQ CPHQ Exam Preparation Materials: Initial Steps in Process Improvement
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