An organization has Just experienced a wrong site surgery. A quality leader was asked to conduct a review to understand how the process failed. The best quality Improvement tool to use In developing a shared understanding of the current process Is which of the following?
Correct Answer: D
A flowchart is a type of diagram that represents a workflow or process, showing the steps as boxes of various kinds, and their order by connecting them with arrows. This diagrammatic representation illustrates a solution model to a given problem. Flowcharts are used in analyzing, designing, documenting, or managing a process or program in various fields12. In the context of a wrong site surgery, a flowchart can help visualize the entire process, identify potential points of failure, and understand how different steps in the process are interrelated.
This makes it an effective tool for developing a shared understanding of the current process.