Effective communication in healthcare is paramount for patient safety. It is the accurate transfer of information between two or more providers1. Communication fails when it is incomplete, ineffective, or inappropriate, resulting in patient harm1. Good teamwork and effective communication rely on mutual respect, problem-solving, and sharing of ideas1.
Senior leaders having discussions on units with front-line staff is a direct and effective means of communication. It allows for immediate feedback, clarification of doubts, and a better understanding of the situation on the ground2. This direct interaction can foster a culture of safety, encourage the sharing of ideas, and promote problem-solving1.
In contrast, the other options (A, B, and C) are less direct and may not effectively communicate the commitment to patient safety. For example, presenting error rates or displaying data on bulletin boards (options A and C) are important but may not lead to immediate action or feedback. Similarly, articles in a newsletter (option B) may not reach all staff or may not be read thoroughly.
References: 1, 2
https://psnet.ahrq.gov/perspective/approach-improving-patient-safety-communication