100-140 Exam Dumps | Which functionality of a modern ticketing system most directly contributes to improving customer satisfaction

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Question 243/262

Which functionality of a modern ticketing system most directly contributes to improving customer satisfaction with IT support services?

A. Gamification features that reward users for quick resolutions

B. Real-time analytics and reporting capabilities

C. Automatic escalation of unresolved tickets after a set period

D. Availability of a mobile app interface

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