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A user reports that their external hard drive is not recognized by their computer. What is the first thing a technician should check?
Correct Answer: B
Correct Answer. B. The USB port functionality by connecting a different device Checking the USB port functionality with a different device is a quick and effective way to rule out port issues, which is a common problem for connectivity. Option A is incorrect. File system compatibility issues would not prevent the drive from being recognized at a hardware level. Option C is incorrect. While power settings can affect device connectivity, they usually do not cause a device to not be recognized entirely. Option D is incorrect. The partition table could cause the drive to not appear correctly in the OS, but this is more complex and assumes the drive is recognized by the system at a basic level.