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A user reports their device does not achieve the expected data transfer speeds when connected to an external SSD via a Thunderbolt 3 port. What should the IT support technician check first to troubleshoot this issue?
Correct Answer: C
Correct Answer. C. If the USB-C port on the device supports Thunderbolt 3 Not all USB-C ports support Thunderbolt 3, which provides significantly higher data transfer speeds up to 40 Gbps. The first check should be whether the device's USB-C port actually supports Thunderbolt 3, as this could be the limiting factor in achieving expected high speeds. Option A is incorrect because while it's important that the SSD supports Thunderbolt 3 to reach maximum speeds, the more common issue lies with the port capabilities of the connecting device. Option B is incorrect because while cable length can affect performance, Thunderbolt 3 cables are typically capable of maintaining high speeds up to the maximum length specified by the standard (0.5 meters for passive cables at full speed). Option D is incorrect because the power output of the port is unlikely to affect data transfer speeds; it's more relevant to charging capabilities.