Jayden's use ofeye contact to demonstrate understandingis a core element ofactive and effective listening.
This technique includes not only listening to spoken words but also using non-verbal cues (e.g., nodding, eye contact) to confirm comprehension and engagement. Effective listening is essential to ensure that both parties feel heard and respected, which can de-escalate tension and improve outcomes.
"Effective listening involves verbal and non-verbal behaviours that show attentiveness. Maintaining eye contact, nodding, and reflecting key points show engagement and help in building rapport and trust." (L4M5 Commercial Negotiation, 2nd edition, Section 3.3 - Communication Techniques in Negotiation)