Quality Function Deployment (QFD) is a method used to translate customer needs (the voice of the customer) into specific product features (technical requirements). It provides a structured approach for defining customer requirements and transforming them into detailed engineering specifications and plans to produce the products that fulfill those needs. QFD uses tools like the House of Quality matrix to ensure that customer requirements are systematically addressed throughout the product development process.References:
* Akao, Yoji. "Quality Function Deployment: Integrating Customer Requirements into Product Design." Productivity Press, 1990.
* Hauser, John R., and Don Clausing. "The House of Quality." Harvard Business Review, May-June
1988.