Conflict in teams can be useful when it produces new information. Here's a detailed explanation:
* Constructive Conflict: When managed properly, conflict can lead to the exchange of diverse ideas and perspectives, resulting in innovative solutions.
* Enhanced Problem-Solving: Conflict can encourage critical thinking and problem-solving by challenging assumptions and encouraging deeper analysis.
* Team Dynamics: Healthy conflict can improve team dynamics by fostering open communication and improving understanding among team members.
* Avoiding Groupthink: By encouraging different viewpoints, conflict helps in avoiding groupthink and leads to better decision-making.
References:
* "The Five Dysfunctions of a Team: A Leadership Fable" by Patrick Lencioni.
* "Crucial Conversations: Tools for Talking When Stakes Are High" by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.