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| Exam Code: | CIS-HAM |
| Exam Name: | Certified Implementation Specialist - Hardware Asset Management |
| Certification Provider: | ServiceNow |
| Free Question Number: | 79 |
| Version: | v2024-08-02 |
| Rating: | |
| # of views: | 444 |
| # of Questions views: | 9758 |
| Go To CIS-HAM Questions | |
Recent Comments (The most recent comments are at the top.)
No.# Correct answer: A. 110$
GRAND TOTAL: 630+360=990
The updated UNIT values: 990/9=110
No.# Correct answer: B, C, E
Inactive by default
- Hardware Asset Management (Available via the ServiceNow Store)
- Cost Management
- Managed Documents
- Procurement
Active by default
- ITSM Asset Management*
- Contract Management
- Depreciation
- Expense Line
- Fixed Asset
- My Assets
Source: HAM Fundamentals On demand / Hardware Asset Management Implementation / Hardware Asset Management Plugins
No.# Correct answer: C,D,F
Components of the Asset Lifecycle:
1. Request
2. Procure
3. Receive
4. Stock
5. Deploy
6. Monitor
7. Support
8. Move, add and change
9. Dispose
Source: HAM Fundamentals On Demand - Introduction TO Hardware Asset Management Overview - IT Asset Lifecycle
No.# A. Manage its procurement
D. Track its incurred costs
E. Manage its maintenance contracts
Are the good answers, as defined in the correct answer description.
No.# Correct answer is B.
=> Source: Hardware Asset Management (HAM) Fundamentals On Demand
HAM: Asset Lifecycle Automation – Tasks
Based upon the resolution the agent selects for the ticket (regardless of whether it is a deploy, a swap/replace, or a retire), HAM executes an automatic update against that related object record.
For example, tasks automatically send the old assets for repair or disposal, they transfer software allocations to the new asset or back to inventory, and they end the maintenance contracts. For the new asset, these tasks set the State to In use, assign a Location based on the assigned user, and start the maintenance contracts.
AND
If there are any software allocations on the server, those allocations need to be brought back into corporate inventory.
No.# Correct answer:
A. Hardware asset order
B. Hardware bulk stock order
F. Hardware disposal
No.# B. Serial number
IS the correct answer
No.# B. Unrecognized data doesn't get sent to the ServiceNow Content Service
Is the correct answer.
No.# * 90 days ahead of the contract expiration date
* 60 days ahead of the contract expiration date
* 30 days ahead of the contract expiration date
* Day of expiration
=> Therefore, the correct answer is C, D, E, and F.
No.# Correct answer should be: C. Cost.
HAM is related on the financial part, not the operational one.
No.# Isn't related to HAM. I've checked the whole training path, couldn't find anything related to "Advanced risk assessment".
No.# Correct Answer: B,E
B. Operational: Configuration items track operational information related to an organization's IT infrastructure or assets. This includes details such as hardware specifications, software versions, network configurations, IP addresses, and other operational parameters.
E. Relationship: Configuration items also track the relationships and dependencies between various IT components. This includes information about how different CIs are connected or interact with each other, such as parent-child relationships, dependencies, associations, or dependencies with other CIs.
Financial, lifecycle, and contractual information may be associated with CIs in some cases, but they are not the primary types of information that CIs are designed to track.
No.# A,C
Never heard of something called Bendor Audit within ServiceNow.
No.# In ServiceNow Hardware Asset Management, the serial number is a key attribute that remains unchanged throughout the asset's lifecycle. It serves as a unique identifier for the hardware and is used for tracking and managing the asset.