* Hardware model normalization is a feature that enables users to normalize the details, such as manufacturer, product, model, and device type, of hardware and consumable models1
* Hardware model normalization uses the data from the models and compares it against the data in the Hardware Model Normalization Content Service, which is a cloud-based service that provides standardized and enriched information about hardware models1
* Hardware model normalization sets the normalized display name for each model record based on three attributes: Name, Manufacturer, and Model number2
* The normalized display name is a combination of these three attributes, separated by a hyphen, for example: Dell-Inc.-OptiPlex 70102
* The normalized display name helps to identify and group models with similar properties and reduce
* duplicates and inconsistencies in the model catalog and the Configuration Management Database (CMDB)2 References: 1: Hardware Model Normalization - ServiceNow 2: Set the normalized display name - ServiceNow