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- Question 71
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Question 71/79
What field must an agent complete when resolving an Incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
Correct Answer: A
According to the ServiceNow Hardware Asset Management documentation, the Asset-CI Task Action field is a choice list that allows the agent to select an action to perform on the asset and CI records related to the Incident. The possible actions are:
*No action: No changes are made to the asset and CI records.
*Retire: The asset and CI records are set to the Retired state.
*Dispose: The asset and CI records are set to the Disposed state.
*Repair: The asset and CI records are set to the Repair in Progress state.
*Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.
*Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement.
*No action: No changes are made to the asset and CI records.
*Retire: The asset and CI records are set to the Retired state.
*Dispose: The asset and CI records are set to the Disposed state.
*Repair: The asset and CI records are set to the Repair in Progress state.
*Replace: The asset and CI records are set to the Retired state and a new asset request is created for a replacement.
*Return: The asset and CI records are set to the Returned state and a new asset request is created for a replacement.
- Question List (79q)
- Question 1: For what asset actions are asset tasks provided? (Choose thr...
- Question 2: Which ServiceNow role enables the user to perform actions re...
- Question 3: Which single view of the Hardware Asset Workspace provides a...
- Question 4: The Stock Rule Runner scheduled job replenishes stock in a s...
- Question 5: What are model records?
- Question 6: Which tier of the capability blueprint focuses on achieving ...
- Question 7: You may adjust a contract when it is in which of the followi...
- Question 8: What baseline flow could you use to replace hardware assets ...
- Question 9: What functionality enables you to automatically create asset...
- Question 10: What are the key steps for importing asset data? (Choose thr...
- Question 11: A transfer order is used to do what?...
- Question 12: When disposing of an IT asset through a vendor, what documen...
- Question 13: What types of inventory audits are supported with the Hardwa...
- Question 14: The current value of an asset (original cost less the deprec...
- Question 15: Publishing an item to the Service Catalog can be done by usi...
- Question 16: What fields does the ServiceNow Content Service normalize or...
- Question 17: What are the four tiers of Capability Blueprint?...
- Question 18: With regard to Contract Management notifications, what is th...
- Question 19: Which are valid hardware model lifecycle phases? Choose 3 an...
- Question 20: Configuration items (CIs) track what type of information? (C...
- Question 21: For advanced risk assessment, risk response can be handled i...
- Question 22: What hardware asset attribute should you track that is NOT p...
- Question 23: Which catalogs support the request and procurement process? ...
- Question 24: Expected outcomes of IT asset management (ITAM) include whic...
- Question 25: Delegated Developers are granted access only to what in whic...
- Question 26: What is included in the total cost of ownership? (Choose two...
- Question 27: What information would you track for a configuration item (C...
- Question 28: When a Document Template is created from an HR Case, the nam...
- Question 29: Which of the following are considered assets? (Choose three....
- Question 30: An asset record tracks which data that is NOT part of config...
- Question 31: What is the default state of a newly created asset?...
- Question 32: A user's broken laptop is replaced via an incident. Upon com...
- Question 33: An event runs each night to send reminders to contract admin...
- Question 34: What is a requirement for sourcing a request from the reques...
- Question 35: Which of the following are components of the asset request s...
- Question 36: How do you calculate residual value?...
- Question 37: What are the three tiers of Lifecycle Management? (Choose th...
- Question 38: A component is considered a configuration item (CI) as oppos...
- Question 39: What is the process of restructuring data to maintain consis...
- Question 40: What are the Normalization statuses? (Choose six.)...
- Question 41: How often are the tabs in the Hardware Asset dashboard updat...
- Question 42: How do you prevent normalization information fora specific h...
- Question 43: Which mobile app can users leverage to view the assets assig...
- Question 44: What feature does the Hardware Asset Management (HAM) applic...
- Question 45: Which key attribute in the model record does hardware model ...
- Question 46: What is the third tier of the capability blueprint?...
- Question 47: During normalization, what is the most common cause for hard...
- Question 48: An asset is manually created from a purchase order before it...
- Question 49: You have just created a new hardware model record for a grou...
- Question 50: From where can you publish catalog items? (Choose two.)...
- Question 51: Which applications are required to perform a blind audit of ...
- Question 52: When activating Hardware Asset Management (HAM) in an instan...
- Question 53: What is the impact of a customer opting out of the ServiceNo...
- Question 54: What happens to the consumable's asset record after it has b...
- 1 commentQuestion 55: What is an attribute that will remain unchanged throughout t...
- Question 56: Which three attributes from a hardware model record are used...
- Question 57: Which features are part of the ServiceNow Mobile App? (Choos...
- Question 58: What information should be tracked in an asset record? (Choo...
- Question 59: What are the main purposes of transfer order line tasks? (Ch...
- Question 60: What core sets of data are required for effective IT asset m...
- Question 61: What are the baseline asset lifecycle automation flows provi...
- Question 62: What are the five valid phases of the Now Create methodology...
- Question 63: When a hardware asset is retired, what happens to any existi...
- Question 64: What do certification filters define?...
- Question 65: Select the three main components of the data certification p...
- Question 66: A given collection of methodologies, assets, and templates w...
- Question 67: During an inventory audit, what happens if you accidentally ...
- Question 68: Which is NOT a component of a hardware asset's lifecycle?...
- Question 69: What are the two primary benefits of deploying asset tasks d...
- Question 70: A component is considered an IT asset when you want to: (Cho...
- Question 71: What field must an agent complete when resolving an Incident...
- Question 72: Which of the following are components of the ServiceNow asse...
- Question 73: To perform hardware model normalization, which three fields ...
- Question 74: Which plugins for asset management functionality are inactiv...
- Question 75: Select the three main components of the data certification p...
- Question 76: When using transform maps to transform imported hardware mod...
- Question 77: When creating a list report that groups all assets by produc...
- Question 78: Inventory audit results provide easy visibility into the rec...
- Question 79: Stockroom C has seven Bluetooth keyboards with a total value...
