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Exam Code:	ADM-261
Exam Name:	Service Cloud Administration
Certification Provider:	Salesforce
Free Question Number:	122
Version:	v2022-01-10
Rating:
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# of Questions views:	92385
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No.# I feel it is D according to https://help.salesforce.com/s/articleView?id=sf.knowledge_insert_article_content_email.htm&type=5

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No.# B, D and E. The report chart is added to the Page Layout.

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Exam Question List: Question 1: The Universal Containers Contact Center has Customer Support...; Question 2: Universal containers are developing a business continuity pl...; Question 3: Universal Containers wants to implement a new webpresence to...; 1 commentQuestion 4: What are three considerations when adding a report chart to ...; Question 5: Universal Containers wants to deploy the Service Cloud to it...; Question 6: Which two configuration steps are required before Quick Acti...; Question 7: A team of publishers has created and published articles in S...; Question 8: UC'ssupport team requires its customers to submit their supp...; Question 9: Universal Containers needs to provide contact center agents ...; Question 10: Which task should be included in a business continuity plan ...; Question 11: Universal Containers wants toimplement best practices for it...; Question 12: Universal Containers is implementing a Knowledge Base and wa...; Question 13: Universal Containers is preparing to implement Service Cloud...; Question 14: Universal containers want to identify potential delays in th...; Question 15: Universal Containers has completed development and testing o...; Question 16: Universal Containers (UC) created a new mobile app that enab...; Question 17: Universal Containers' support management team has noticed an...; Question 18: Universal containers is migrating from classic knowledge to ...; Question 19: A company wants to publish knowledge articles to its custome...; Question 20: Universal Containers has a single contact center that handle...; Question 21: Universal Containers has four internal divisions that use Sa...; Question 22: What should a Consultant recommend to ensure Live Agent chat...; Question 23: Customers can contact Universal Appliances to report problem...; Question 24: Which three features should a Consultant recommend to allow ...; Question 25: Which solution should a consultant recommend?...; Question 26: Which two capabilities of Lightning Knowledge ensure accurat...; Question 27: Universal Containers has millions of customers in Salesforce...; Question 28: In order to satisfy the internal Enterprise Security require...; Question 29: UniversalContainers is implementing the Salesforce Service C...; Question 30: Universal Containers plans to migrate its existing knowledge...; Question 31: Universal Containers wants to ensure the contracted service ...; Question 32: A report shows average time spent by agents to resolve cases...; Question 33: A case has not been closed even after 30 days, but those cas...; Question 34: For which purpose should a contact center use Visual Flow?...; Question 35: Universal Containers will be launching a telesales contact c...; Question 36: Which two configuration steps are required before quick acti...; Question 37: UC has completed development and testing of its Service Clou...; Question 38: A customer isplanning a Service Cloud implementation. The cu...; Question 39: A service manager has just configured chat at a company site...; Question 40: Universal Containers wants to display a history of all of to...; Question 41: A company is changing its case management system to Salesfor...; Question 42: What is the primary function of a private branch exchange (P...; Question 43: The Support Manager at Universal Containers has determined t...; Question 44: Universal Containers (UC) wants to implement Service Cloud u...; Question 45: All of the following objects may have a queue EXCEPT:...; Question 46: What is a business continuity challenge in a cloud-based con...; 1 commentQuestion 47: Universal Containers would like for article to be different ...; Question 48: Universal Containers CFO is looking for ways to reduce conta...; Question 49: A company has these requirements for dealing with Cases: - H...; Question 50: A contact center manager wants to measure the impact of a ne...; Question 51: Universal Containers is changing their case management syste...; Question 52: What should a consultant recommend to ensure chat requests c...; Question 53: Universal Containers plans to migrate data into SFDC from a ...; Question 54: How should a consultant provide suggested article functional...; Question 55: Which solution can be used to improve call deflection?...; Question 56: SLA says agent must respond within one hour, or if marked "u...; Question 57: Support agentsneed to verify that customers are eligible to ...; Question 58: Universal Containers has a service level agreement (SLA) wit...; Question 59: Why would customer upgrade from self-service to customer por...; Question 60: Universal Containers provides Customer Support for two separ...; Question 61: Universal Containers has determined that case list views are...; Question 62: The contact center at Universal Containers offers support th...; Question 63: Which capabilities of the console can the company use to hel...; Question 64: Universal Containers knows it will be adding new Cases at a ...; Question 65: What is thecapability of case feed?...; Question 66: Which two solutions shouldUniversal Containers consider to i...; Question 67: Universal Containers' contact center would like to measure a...; Question 68: Universal Containersrequires that users have the ability to ...; Question 69: Universal Containers needs to improve Customer Satisfaction,...; Question 70: UC has a telemarketing contact center with agents who cold-c...; Question 71: Whatcan universal containers do to reduce costs and immediat...; Question 72: UC wants toimplement a Knowledge management process with the...; Question 73: Which technology will allow aclient to enable ideas on a pub...; Question 74: The cost of service forUniversal Containers contact centers ...; Question 75: Universal containers wants to provide its 20 million custome...; Question 76: Universal Containers wants to track customer satisfaction (C...; Question 77: UniversalContainers wants to deploy Live Agent as a new supp...; Question 78: A Knowledge administrator has created an article for a promo...; Question 79: Universal Containers (UC) wants to schedule for repair servi...; Question 80: Universal Containers initiates cases based onelectronic tran...; Question 81: Universal Containers is using the Service Cloud Console for ...; 1 commentQuestion 82: Universal Containers has tested skills-based routing in a sa...; Question 83: UniversalContainers is implementing Salesforce Knowledge for...; Question 84: Universal Health Service is setting up Knowledge in its cont...; Question 85: Whensupport agents are working on a case, the support manage...; Question 86: The Vice President (VP) of Customer Support for Universal Co...; Question 87: A contact center manager wants to measure improvements to op...; Question 88: Universal Containers' agents often need to access the same c...; Question 89: Universal containers is planning to provide different levels...; Question 90: Which feature of Salesforce Knowledge can be leveraged to cr...; Question 91: The Universal Containers support center management team woul...; Question 92: Which configuration item must be created when implementing L...; Question 93: In the telesales contact center, Universal Containers has th...; Question 94: The Service Manager at Universal Containers is concerned tha...; Question 95: What are two benefits of deploying Knowledge in Customer Com...; Question 96: Universal Containers wants to be able to assign Cases based ...; Question 97: The Universal Containers Contact Center has Customer Support...; Question 98: The contact center at universalcontainers wants to increase ...; Question 99: Universal Containers wants to let its customers interact rea...; Question 100: A Company sells two products, each with its own maintenance ...; Question 101: Using Import Wizard, how many Asset records can you import a...; Question 102: Universal Containers wants to provide a more consistent serv...; Question 103: Universal Container's agent's need to be more productive whe...; Question 104: A contact center agent wants to leverage subject matter expe...; Question 105: A company receives support requests through a variety of ema...; Question 106: A company provides customer support for new products and for...; Question 107: The Service Desk at Universal Containers is considering impl...; Question 108: Customer Support Agents are frustrated with how they interac...; Question 109: The contact center manager at Universal Containers is concer...; Question 110: Universal Containers runs a support operation with multiple ...; Question 111: Universal Containers has recently set up an email-to-case ch...; Question 112: A client's Support Call Center has seen an increase in call ...; Question 113: Universal Containers is exploring ways to provide its custom...; Question 114: A consultant is working on a Service Cloud implementation wi...; Question 115: The Service Manager at Universal Containers wants to improve...; Question 116: A manager would like information on the knowledge base searc...; Question 117: The Service Manager at universal Containers manages three te...; 1 commentQuestion 118: Which feature should a Consultant recommend to allow a Tier ...; Question 119: If you delete a case, which twoalso get deleted? 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