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Exam Code:	ADM-261
Exam Name:	Service Cloud Administration
Certification Provider:	Salesforce
Free Question Number:	122
Version:	v2021-10-16
Rating:
# of views:	1809
# of Questions views:	154230
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Recent Comments (The most recent comments are at the top.)

Scofield - Jan 12, 2024

No.# D is the correct answer

Mims - Jun 07, 2023

No.# It is D: on demand offers more than 2500 and under 25 MB.

Mims - Jun 07, 2023

No.# It is C: An Automatic Call Distributor (ACD) is a telephony system that manages incoming calls and distributes them to the appropriate agents or departments. It typically tracks various call metrics, including the number of calls received, call distribution to agents, and call routing information.

Mims - Jun 06, 2023

No.# D and C. Email alert is for 1 case at a time and here we have quickly review the cases for their products. A queue cannot help managers review the cases as well.

Mims - Jun 06, 2023

No.# А and B. Chatter feed tracking does not exactly improve collaboration, although it gives record info.

Mims - Jun 06, 2023

No.# B and D are correct.

Mims - Jun 06, 2023

No.# A and C - the adapter is server based. As for D, it can be used by other salesforce users with the appropriate permissions.

Mims - Jun 06, 2023

No.# It should be A, C and E: KCS enables customers to find self-service solutions to their issues through a knowledge base, reducing the need for them to contact support directly, namely call deflection.

Mims - Jun 06, 2023

No.# I think here it is B.

Mims - Jun 02, 2023

No.# C is correct. Validation happens after execution of the migration and you first prepare and then plan.

Mims - Jun 02, 2023

No.# A, B and C are correct.

Mims - Jun 02, 2023

No.# A and D are correct

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Iniesta - Jun 29, 2022

No.# C is the correct answer

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Other Version: 427 viewsSalesforce.ADM-261.v2025-02-27.q153; 1247 viewsSalesforce.ADM-261.v2022-06-24.q103; 1419 viewsSalesforce.ADM-261.v2022-01-10.q122

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