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Exam Code:	ADM-261
Exam Name:	Service Cloud Administration
Certification Provider:	Salesforce
Free Question Number:	103
Version:	v2022-06-24
Rating:
# of views:	1288
# of Questions views:	24087
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Exam Question List: Question 1: A Global company requires public documents to be translated ...; Question 2: Universal Containers wants to ensure the contracted service ...; Question 3: Which method can be used to route cases from social channels...; Question 4: UC wants to provide its 20 million customers with a portal w...; Question 5: Universal containers wants to assign support agents to handl...; Question 6: The Universal Containers contact center offers support via e...; Question 7: UC is in the process of implementing Service Cloud. In which...; Question 8: A Knowledge administrator has created an article for a promo...; Question 9: Support Managers have requested the ability to provide real-...; Question 10: Universal Containers is trying to reduce the amount of time ...; Question 11: Universal Containers allows Agents to work remotely using a ...; Question 12: Universal Containers has Technical Support andgeneral Custom...; Question 13: A consultant needs to import 2,000 source articles for a Sal...; Question 14: Universal containers is planning to provide different levels...; Question 15: A Service Consultant has been asked to design a solution for...; Question 16: A company receives support requests through a variety of ema...; Question 17: A Contact Center Manager is implementing a new customer care...; Question 18: A support agent has a detailed question about productfunctio...; Question 19: What statement is true about the Salesforce Knowledge articl...; Question 20: Which solution can be used to improve call deflection?...; Question 21: Universal Containers wants to shorten the average call time ...; Question 22: The Universal Container's customer support organization has ...; Question 23: One business unit at Universal Containers has been using Ser...; Question 24: A Service Manager has just configured Live Agent at a compan...; Question 25: UC's service center needs to provide support for a new produ...; Question 26: Universal Containers support manager wants to share product-...; Question 27: What process is a use case for Visual workflow? Choose 3 ans...; Question 28: Universal Containers has determined that case list views are...; Question 29: Universal containers wants to implement Omni channel within ...; Question 30: A customer isplanning a Service Cloud implementation. The cu...; Question 31: Ifa Case cannot be resolved after Tier 1 has performed their...; Question 32: Universal Containers has activated Email-to-Case functionali...; Question 33: Universal Containers provides Customer Support for two separ...; Question 34: Universal Containers uses Live Agent to interact with custom...; Question 35: Universal containers wants to maintain service level agreeme...; Question 36: Universal Containers wants articles to besuggested to agents...; Question 37: When a Self Service Portal User adds a Case Comment the foll...; Question 38: Universal Containers is considering a Knowledge-Centered Sup...; Question 39: Support process: escalation queue if not responded in 2 hour...; Question 40: Universal Containers wants to reduce the volume of calls int...; Question 41: Universal Containers runs a support operation with multiple ...; Question 42: Universal Containers has Technical Support and general Custo...; Question 43: Universal containers is in the process of setting up abusine...; Question 44: Universal Containers CFO is looking for ways to reduce conta...; Question 45: Universal Containers will be launching a telesales contact c...; Question 46: The Service Manager at Universal Containers is concerned tha...; Question 47: UC wants to implement a Knowledge management process withthe...; Question 48: What are some uses of www.trust.salesforce.com in business c...; Question 49: Universal containers is migrating from classic knowledge to ...; Question 50: Universal Containers is implementing Salesforce Knowledge fo...; Question 51: Universal Containers (UC) is updating the ServiceCloud conso...; Question 52: Universal containers contact center is experiencing increase...; Question 53: The contact center at universalcontainers wants to increase ...; Question 54: Which document should be created to support the initial plan...; Question 55: At Universal Containers, a support agent dedicated to one cu...; Question 56: Universal Containers wants to provide its customers with mor...; Question 57: A company would like to implement a solution that would hold...; Question 58: Universal Containers wants to track customer satisfaction (C...; Question 59: Universal containers are developing a business continuity pl...; Question 60: Universal Containers needs to improve Customer Satisfaction,...; Question 61: In the telesales contact center, Universal Containers has th...; Question 62: What is a business continuity challenge in a cloud-based con...; Question 63: A contact center was unable to assign cases by case type bef...; Question 64: How can a Contact Center Manager see which Service Represent...; Question 65: A consultant is working on a Service Cloud implementation wi...; Question 66: Universal containers would like to implement a solution to h...; Question 67: Universal Containers is implementing a Knowledge Base and wa...; Question 68: The Vice President (VP) of Customer Support for Universal Co...; Question 69: The Service Desk at Universal Containers is considering impl...; Question 70: Which two capabilities of Lightning Knowledge ensure accurat...; Question 71: Universal Containers purchased Knowledge and would like to i...; Question 72: Universal Containers would like for article to be different ...; Question 73: Caseescalation rules triggered on the last modification will...; Question 74: What metrics should a contact center manager consider to mea...; Question 75: Universal containers has implemented salesforce service clou...; Question 76: Universal Containers has millions of customers in Salesforce...; Question 77: When migrating data from an older system to a new one, what ...; Question 78: For which purpose should a contact center use visual workflo...; Question 79: What are three best practices that should be used when deplo...; Question 80: Business Users have requested that the salesforce administra...; Question 81: The Support Manager at Universal Containers wants to improve...; Question 82: As part of a new Salesforce Knowledge implementation, Univer...; Question 83: Universal Containers needs to ensure itis staffing enough ag...; Question 84: UCs is implementing Salesforce Knowledge at its contact cent...; Question 85: The Universal Containers Contact Center has Customer Support...; Question 86: Universal Containers wants to measure the efficiency of its ...; Question 87: A customer has a detailed question about product functionali...; Question 88: What are two design considerations for a Live Agent implemen...; Question 89: Universal Containers is launching a full line of new product...; Question 90: The contact center at Universal Containers offers support th...; Question 91: What are benefits of deploying Knowledge in a high volume Se...; Question 92: A manager has noticed an increase in average case age. This ...; Question 93: Universal Containers' support management team has noticed an...; Question 94: Universal Containers requires that a case is logged for ever...; Question 95: A company has these requirements for dealing with Cases: - H...; Question 96: Which technology will allow aclient to enable ideas on a pub...; Question 97: The manager of a large credit card contact center needs to u...; Question 98: UC has completed development and testing of its Service Clou...; Question 99: Universal Containers' support team requires its customers to...; Question 100: Which of the following utilize the "Automated Case User" (Ch...; Question 101: Universal Containers has a service level agreement (SLA) wit...; Question 102: When a Self Service Portal User adds a Case Comment the foll...; Question 103: The Universal Containers' customer support organization has ...