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Question 71/103
Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approach should a consultant recommend?
Correct Answer: C
- Question List (103q)
- Question 1: A Global company requires public documents to be translated ...
- Question 2: Universal Containers wants to ensure the contracted service ...
- Question 3: Which method can be used to route cases from social channels...
- Question 4: UC wants to provide its 20 million customers with a portal w...
- Question 5: Universal containers wants to assign support agents to handl...
- Question 6: The Universal Containers contact center offers support via e...
- Question 7: UC is in the process of implementing Service Cloud. In which...
- Question 8: A Knowledge administrator has created an article for a promo...
- Question 9: Support Managers have requested the ability to provide real-...
- Question 10: Universal Containers is trying to reduce the amount of time ...
- Question 11: Universal Containers allows Agents to work remotely using a ...
- Question 12: Universal Containers has Technical Support andgeneral Custom...
- Question 13: A consultant needs to import 2,000 source articles for a Sal...
- Question 14: Universal containers is planning to provide different levels...
- Question 15: A Service Consultant has been asked to design a solution for...
- Question 16: A company receives support requests through a variety of ema...
- Question 17: A Contact Center Manager is implementing a new customer care...
- Question 18: A support agent has a detailed question about productfunctio...
- Question 19: What statement is true about the Salesforce Knowledge articl...
- Question 20: Which solution can be used to improve call deflection?...
- Question 21: Universal Containers wants to shorten the average call time ...
- Question 22: The Universal Container's customer support organization has ...
- Question 23: One business unit at Universal Containers has been using Ser...
- Question 24: A Service Manager has just configured Live Agent at a compan...
- Question 25: UC's service center needs to provide support for a new produ...
- Question 26: Universal Containers support manager wants to share product-...
- Question 27: What process is a use case for Visual workflow? Choose 3 ans...
- Question 28: Universal Containers has determined that case list views are...
- Question 29: Universal containers wants to implement Omni channel within ...
- Question 30: A customer isplanning a Service Cloud implementation. The cu...
- Question 31: Ifa Case cannot be resolved after Tier 1 has performed their...
- Question 32: Universal Containers has activated Email-to-Case functionali...
- Question 33: Universal Containers provides Customer Support for two separ...
- Question 34: Universal Containers uses Live Agent to interact with custom...
- Question 35: Universal containers wants to maintain service level agreeme...
- Question 36: Universal Containers wants articles to besuggested to agents...
- Question 37: When a Self Service Portal User adds a Case Comment the foll...
- Question 38: Universal Containers is considering a Knowledge-Centered Sup...
- Question 39: Support process: escalation queue if not responded in 2 hour...
- Question 40: Universal Containers wants to reduce the volume of calls int...
- Question 41: Universal Containers runs a support operation with multiple ...
- Question 42: Universal Containers has Technical Support and general Custo...
- Question 43: Universal containers is in the process of setting up abusine...
- Question 44: Universal Containers CFO is looking for ways to reduce conta...
- Question 45: Universal Containers will be launching a telesales contact c...
- Question 46: The Service Manager at Universal Containers is concerned tha...
- Question 47: UC wants to implement a Knowledge management process withthe...
- Question 48: What are some uses of www.trust.salesforce.com in business c...
- Question 49: Universal containers is migrating from classic knowledge to ...
- Question 50: Universal Containers is implementing Salesforce Knowledge fo...
- Question 51: Universal Containers (UC) is updating the ServiceCloud conso...
- Question 52: Universal containers contact center is experiencing increase...
- Question 53: The contact center at universalcontainers wants to increase ...
- Question 54: Which document should be created to support the initial plan...
- Question 55: At Universal Containers, a support agent dedicated to one cu...
- Question 56: Universal Containers wants to provide its customers with mor...
- Question 57: A company would like to implement a solution that would hold...
- Question 58: Universal Containers wants to track customer satisfaction (C...
- Question 59: Universal containers are developing a business continuity pl...
- Question 60: Universal Containers needs to improve Customer Satisfaction,...
- Question 61: In the telesales contact center, Universal Containers has th...
- Question 62: What is a business continuity challenge in a cloud-based con...
- Question 63: A contact center was unable to assign cases by case type bef...
- Question 64: How can a Contact Center Manager see which Service Represent...
- Question 65: A consultant is working on a Service Cloud implementation wi...
- Question 66: Universal containers would like to implement a solution to h...
- Question 67: Universal Containers is implementing a Knowledge Base and wa...
- Question 68: The Vice President (VP) of Customer Support for Universal Co...
- Question 69: The Service Desk at Universal Containers is considering impl...
- Question 70: Which two capabilities of Lightning Knowledge ensure accurat...
- Question 71: Universal Containers purchased Knowledge and would like to i...
- Question 72: Universal Containers would like for article to be different ...
- Question 73: Caseescalation rules triggered on the last modification will...
- Question 74: What metrics should a contact center manager consider to mea...
- Question 75: Universal containers has implemented salesforce service clou...
- Question 76: Universal Containers has millions of customers in Salesforce...
- Question 77: When migrating data from an older system to a new one, what ...
- Question 78: For which purpose should a contact center use visual workflo...
- Question 79: What are three best practices that should be used when deplo...
- Question 80: Business Users have requested that the salesforce administra...
- Question 81: The Support Manager at Universal Containers wants to improve...
- Question 82: As part of a new Salesforce Knowledge implementation, Univer...
- Question 83: Universal Containers needs to ensure itis staffing enough ag...
- Question 84: UCs is implementing Salesforce Knowledge at its contact cent...
- Question 85: The Universal Containers Contact Center has Customer Support...
- Question 86: Universal Containers wants to measure the efficiency of its ...
- Question 87: A customer has a detailed question about product functionali...
- Question 88: What are two design considerations for a Live Agent implemen...
- Question 89: Universal Containers is launching a full line of new product...
- Question 90: The contact center at Universal Containers offers support th...
- Question 91: What are benefits of deploying Knowledge in a high volume Se...
- Question 92: A manager has noticed an increase in average case age. This ...
- Question 93: Universal Containers' support management team has noticed an...
- Question 94: Universal Containers requires that a case is logged for ever...
- Question 95: A company has these requirements for dealing with Cases: - H...
- Question 96: Which technology will allow aclient to enable ideas on a pub...
- Question 97: The manager of a large credit card contact center needs to u...
- Question 98: UC has completed development and testing of its Service Clou...
- Question 99: Universal Containers' support team requires its customers to...
- Question 100: Which of the following utilize the "Automated Case User" (Ch...
- Question 101: Universal Containers has a service level agreement (SLA) wit...
- Question 102: When a Self Service Portal User adds a Case Comment the foll...
- Question 103: The Universal Containers' customer support organization has ...
