ADM-261 Exam Dumps | Universal Containers wants to shorten the average call time in its contact centers by prompting the customers

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Salesforce.ADM-261.v2022-06-24.q103
Question 21

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Question 21/103

Universal Containers wants to shorten the average call time in its contact centers by prompting the customers to enter customer number and identify their order and product information when they call for support. After providing this information, the customer should then have the option to speak a support agent if they still need help. Which system will help Universal Containers meet this requirement?

A. Automatic Call Distribution

B. Order ManagementSystem

C. Interactive Voice Response

D. Computer Telephony Integration

Correct Answer: C

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