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Question 16/122
Universal Containers (UC) created a new mobile app that enables customers to place orders and track fulfillment. UC wants to quickly embedcustomer service into the new mobile app. Which two features should be added to meet this requirement? Choose 2 answers
Correct Answer: C,D
- Question List (122q)
- Question 1: The Universal Containers Contact Center has Customer Support...
- Question 2: Universal containers are developing a business continuity pl...
- Question 3: Universal Containers wants to implement a new webpresence to...
- 1 commentQuestion 4: What are three considerations when adding a report chart to ...
- Question 5: Universal Containers wants to deploy the Service Cloud to it...
- Question 6: Which two configuration steps are required before Quick Acti...
- Question 7: A team of publishers has created and published articles in S...
- Question 8: UC'ssupport team requires its customers to submit their supp...
- Question 9: Universal Containers needs to provide contact center agents ...
- Question 10: Which task should be included in a business continuity plan ...
- Question 11: Universal Containers wants toimplement best practices for it...
- Question 12: Universal Containers is implementing a Knowledge Base and wa...
- Question 13: Universal Containers is preparing to implement Service Cloud...
- Question 14: Universal containers want to identify potential delays in th...
- Question 15: Universal Containers has completed development and testing o...
- Question 16: Universal Containers (UC) created a new mobile app that enab...
- Question 17: Universal Containers' support management team has noticed an...
- Question 18: Universal containers is migrating from classic knowledge to ...
- Question 19: A company wants to publish knowledge articles to its custome...
- Question 20: Universal Containers has a single contact center that handle...
- Question 21: Universal Containers has four internal divisions that use Sa...
- Question 22: What should a Consultant recommend to ensure Live Agent chat...
- Question 23: Customers can contact Universal Appliances to report problem...
- Question 24: Which three features should a Consultant recommend to allow ...
- Question 25: Which solution should a consultant recommend?...
- Question 26: Which two capabilities of Lightning Knowledge ensure accurat...
- Question 27: Universal Containers has millions of customers in Salesforce...
- Question 28: In order to satisfy the internal Enterprise Security require...
- Question 29: UniversalContainers is implementing the Salesforce Service C...
- Question 30: Universal Containers plans to migrate its existing knowledge...
- Question 31: Universal Containers wants to ensure the contracted service ...
- Question 32: A report shows average time spent by agents to resolve cases...
- Question 33: A case has not been closed even after 30 days, but those cas...
- Question 34: For which purpose should a contact center use Visual Flow?...
- Question 35: Universal Containers will be launching a telesales contact c...
- Question 36: Which two configuration steps are required before quick acti...
- Question 37: UC has completed development and testing of its Service Clou...
- Question 38: A customer isplanning a Service Cloud implementation. The cu...
- Question 39: A service manager has just configured chat at a company site...
- Question 40: Universal Containers wants to display a history of all of to...
- Question 41: A company is changing its case management system to Salesfor...
- Question 42: What is the primary function of a private branch exchange (P...
- Question 43: The Support Manager at Universal Containers has determined t...
- Question 44: Universal Containers (UC) wants to implement Service Cloud u...
- Question 45: All of the following objects may have a queue EXCEPT:...
- Question 46: What is a business continuity challenge in a cloud-based con...
- 1 commentQuestion 47: Universal Containers would like for article to be different ...
- Question 48: Universal Containers CFO is looking for ways to reduce conta...
- Question 49: A company has these requirements for dealing with Cases: - H...
- Question 50: A contact center manager wants to measure the impact of a ne...
- Question 51: Universal Containers is changing their case management syste...
- Question 52: What should a consultant recommend to ensure chat requests c...
- Question 53: Universal Containers plans to migrate data into SFDC from a ...
- Question 54: How should a consultant provide suggested article functional...
- Question 55: Which solution can be used to improve call deflection?...
- Question 56: SLA says agent must respond within one hour, or if marked "u...
- Question 57: Support agentsneed to verify that customers are eligible to ...
- Question 58: Universal Containers has a service level agreement (SLA) wit...
- Question 59: Why would customer upgrade from self-service to customer por...
- Question 60: Universal Containers provides Customer Support for two separ...
- Question 61: Universal Containers has determined that case list views are...
- Question 62: The contact center at Universal Containers offers support th...
- Question 63: Which capabilities of the console can the company use to hel...
- Question 64: Universal Containers knows it will be adding new Cases at a ...
- Question 65: What is thecapability of case feed?...
- Question 66: Which two solutions shouldUniversal Containers consider to i...
- Question 67: Universal Containers' contact center would like to measure a...
- Question 68: Universal Containersrequires that users have the ability to ...
- Question 69: Universal Containers needs to improve Customer Satisfaction,...
- Question 70: UC has a telemarketing contact center with agents who cold-c...
- Question 71: Whatcan universal containers do to reduce costs and immediat...
- Question 72: UC wants toimplement a Knowledge management process with the...
- Question 73: Which technology will allow aclient to enable ideas on a pub...
- Question 74: The cost of service forUniversal Containers contact centers ...
- Question 75: Universal containers wants to provide its 20 million custome...
- Question 76: Universal Containers wants to track customer satisfaction (C...
- Question 77: UniversalContainers wants to deploy Live Agent as a new supp...
- Question 78: A Knowledge administrator has created an article for a promo...
- Question 79: Universal Containers (UC) wants to schedule for repair servi...
- Question 80: Universal Containers initiates cases based onelectronic tran...
- Question 81: Universal Containers is using the Service Cloud Console for ...
- 1 commentQuestion 82: Universal Containers has tested skills-based routing in a sa...
- Question 83: UniversalContainers is implementing Salesforce Knowledge for...
- Question 84: Universal Health Service is setting up Knowledge in its cont...
- Question 85: Whensupport agents are working on a case, the support manage...
- Question 86: The Vice President (VP) of Customer Support for Universal Co...
- Question 87: A contact center manager wants to measure improvements to op...
- Question 88: Universal Containers' agents often need to access the same c...
- Question 89: Universal containers is planning to provide different levels...
- Question 90: Which feature of Salesforce Knowledge can be leveraged to cr...
- Question 91: The Universal Containers support center management team woul...
- Question 92: Which configuration item must be created when implementing L...
- Question 93: In the telesales contact center, Universal Containers has th...
- Question 94: The Service Manager at Universal Containers is concerned tha...
- Question 95: What are two benefits of deploying Knowledge in Customer Com...
- Question 96: Universal Containers wants to be able to assign Cases based ...
- Question 97: The Universal Containers Contact Center has Customer Support...
- Question 98: The contact center at universalcontainers wants to increase ...
- Question 99: Universal Containers wants to let its customers interact rea...
- Question 100: A Company sells two products, each with its own maintenance ...
- Question 101: Using Import Wizard, how many Asset records can you import a...
- Question 102: Universal Containers wants to provide a more consistent serv...
- Question 103: Universal Container's agent's need to be more productive whe...
- Question 104: A contact center agent wants to leverage subject matter expe...
- Question 105: A company receives support requests through a variety of ema...
- Question 106: A company provides customer support for new products and for...
- Question 107: The Service Desk at Universal Containers is considering impl...
- Question 108: Customer Support Agents are frustrated with how they interac...
- Question 109: The contact center manager at Universal Containers is concer...
- Question 110: Universal Containers runs a support operation with multiple ...
- Question 111: Universal Containers has recently set up an email-to-case ch...
- Question 112: A client's Support Call Center has seen an increase in call ...
- Question 113: Universal Containers is exploring ways to provide its custom...
- Question 114: A consultant is working on a Service Cloud implementation wi...
- Question 115: The Service Manager at Universal Containers wants to improve...
- Question 116: A manager would like information on the knowledge base searc...
- Question 117: The Service Manager at universal Containers manages three te...
- 1 commentQuestion 118: Which feature should a Consultant recommend to allow a Tier ...
- Question 119: If you delete a case, which twoalso get deleted? (Choose two...
- Question 120: The Support Manager atUniversal Containers is getting inaccu...
- Question 121: A customer has recently implemented an on-premise telephony ...
- Question 122: As part of a new Salesforce Knowledge implementation, Univer...
