ADM-261 Exam Dumps | UC wants toimplement a Knowledge management process with the following requirements: It must contain

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Question 72/122

UC wants toimplement a Knowledge management process with the following requirements: It must contain four different kinds of content: customer FAQs, product specifications, contact center procedures, and product manuals. It must provide the ability to filter Knowledge search results by a single product, multiple products, or all 56 products. Any product-related content created by contact center agents must be approved by the contact center manager and the Knowledge manager before being published. Product content should only be visible internally to contact center agents who handle the product. How should a consultant recommend that Knowledge be configured?
Choose 3 answers.

A. Configure article types for each kindof content

B. Configure data category values for each product

C. Define approval processes for each product

D. Define approval processes for each article type

E. Configure workflow rules for each data category

Correct Answer: A,B,E

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