ADM-261 Exam Dumps | The Support Manager at Universal Containers has determined that there are five common case types that

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Question 43/122

The Support Manager at Universal Containers has determined that there are five common case types that arealways resolved during the first call. Additionally, the support manager noticed that support agents are sending similar emails to the customer for each case.
Which three solutions can a consultant implement to minimize the time it takes a support agent to create emails for these cases?

A. Enable the support setting for default email templates

B. Implement Email-To-Case

C. Implement Macros

D. Enable the Support Process for default email templates

E. Implement Quick Text

Correct Answer: A,C,E

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