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Exam Code:	820-605
Exam Name:	Cisco Customer Success Manager
Certification Provider:	Cisco
Free Question Number:	65
Version:	v2023-10-09
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# of views:	564
# of Questions views:	12574
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Exam Question List: Question 1: Which type of analytics has telemetry that shows the custome...; Question 2: Which type of information should be captured during the firs...; Question 3: Which tool is used by a Customer Success Manager to establis...; Question 4: Which list of components of a Customer Success Quarterly Suc...; Question 5: Refer to the exhibit. What is the concern for a Customer Suc...; Question 6: Which element evaluates a customer outcome?...; Question 7: Which activity should happen after successful customer value...; Question 8: The customer wants to improve operational expenditure and re...; Question 9: What is the order of the key elements of process improvement...; Question 10: During the delivery of a security solution, adoption barrier...; Question 11: Which two outcomes are expansion opportunities within custom...; Question 12: What is a common indicator of customer health?...; Question 13: A customer has six technical support cases open that are rel...; Question 14: Which action should be taken to identify and remove barriers...; Question 15: What is the purpose of targeted use cases?...; Question 16: The Customer Success Manager notices that their customer has...; Question 17: As part of the Customer Success Manager role, success storie...; Question 18: What is a key driver that is creating the need for customer ...; Question 19: The CIO of a bank and their vendor have a significant disagr...; Question 20: From a Customer Success perspective, why should the customer...; Question 21: The customer purchased a solution with a specific use case i...; Question 22: Which one of the following solutions enable business outcome...; Question 23: Which task drives advocacy with customer stakeholders?...; Question 24: Which key industry trend explains the need for companies to ...; Question 25: A customer does not feel they have received value from a sof...; Question 26: What is the financial implication of churn?...; Question 27: The customer wants to increase the number of services in the...; Question 28: What is a lagging indicator of the customer achieving the va...; Question 29: Which term describes the gap between the features and functi...; Question 30: Which of these is included in a success plan?...; Question 31: What are two barriers of adoption in an organization? (Choos...; Question 32: A customer has finalized all of their solution planning and ...; Question 33: Who does a Customer Success Manager work with to overcome a ...; Question 34: What are two drivers for Customer Success? (Chooser two)...; Question 35: On which two objectives should communication with customer e...; Question 36: You are a Customer Success Manager and have just been assign...; Question 37: Refer to the exhibit. The graph shows a customer with a soft...; Question 38: Refer to the exhibit. Which action should the Customer Succe...; Question 39: What is a consideration in evaluating readiness for adoption...; Question 40: Which statement describes the difference between customer su...; Question 41: A customer purchased 500 licenses for its cloud-based collab...; Question 42: What is the customer success objective of a Quarterly Succes...; Question 43: Drag and Drop Question The Customer Success Manager is prepa...; Question 44: Refer to the exhibit. Which role is accountable for the Deve...; Question 45: What are two examples of leveraging data to identify a custo...; Question 46: Which outcome is the best that a Customer Success Manager ca...; Question 47: Which role within a Customer Success organization acts as a ...; Question 48: The customer wants to increase their market share and protec...; Question 49: On which two objectives should communication with customer e...; Question 50: Which scenario represents a use case expand opportunity?...; Question 51: Which two steps in the customer lifecycle approach are owned...; Question 52: Which perspectives are covered in a balanced scorecard?...; Question 53: Refer to the exhibit. Which action must be taken by Customer...; Question 54: A customer is concerned that a lot of data is presented duri...; Question 55: Drag and Drop Question Drag and drop three valid elements of...; Question 56: You notice a decline over time in your customer's usage of y...; Question 57: Which activity reduces the risk of churn?...; Question 58: What is a type of expansion opportunity?...; Question 59: What is an objective of the Customer Success Manager?...; Question 60: Customer A has 120.000 employees and a meeting booking syste...; Question 61: What is the value proposition of customer success for custom...; Question 62: The customer has a new leadership team that expresses concer...; Question 63: What is the main objective of customer success?...; Question 64: How can Customer Success Plan tracking drive additional lice...; Question 65: Which two options are reasons why effective communications i...

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