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Exam Code:	820-605
Exam Name:	Cisco Customer Success Manager
Certification Provider:	Cisco
Free Question Number:	91
Version:	v2022-03-01
Rating:
# of views:	884
# of Questions views:	20441
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Exam Question List: Question 1: Refer to the exhibit. What does this health score indicate?...; Question 2: A customer's call center unexpectedly moved from in-person t...; Question 3: What is the term for the gap between the features and functi...; Question 4: What is Quarterly Success Review?...; Question 5: Which term describes the gap between the features and functi...; Question 6: A customer informs their Customer Success Manager that they ...; Question 7: Which statement describes an end user adoption barrier?...; Question 8: Which expense is an operating expense (OPEX)?...; Question 9: What is the purpose of capturing moments of success with a c...; Question 10: A large university has deployed a new IT solution designed t...; Question 11: A customer informs their Customer Success Manager that they ...; Question 12: DRAG DROP The customer wants to increase the utilization of ...; Question 13: What is a business adoption barrier?...; Question 14: The executive team decided to purchase 500 licenses to reduc...; Question 15: The customer wants to increase the utilization of their vide...; Question 16: Drag and drop three valid elements of a success plan from th...; Question 17: Which definition of customer success is true?...; Question 18: Which list of components of a Customer Success Quarterly Suc...; Question 19: The customer plans to relocate to a new building in the exis...; Question 20: Refer to the exhibit. What does this health score indicate?...; Question 21: What is the term for the gap between the features and functi...; Question 22: Refer to the exhibit. (Exhibit) Based on the stage and healt...; Question 23: A customer purchased 500 licenses for its cloud-based collab...; Question 24: Which type of analytics has telemetry that shows the custome...; Question 25: A customer is coming up for renewal in 180 days for three so...; Question 26: In an onboarding session, introductions to new stakeholders ...; Question 27: What is the term for the gap between the features and functi...; Question 28: In which two ways can an adoption campaign identify expansio...; Question 29: An external customer case study is being created. Drag and d...; Question 30: The customer plans to relocate to a new building in the exis...; Question 31: The customer wants to increase their market share and protec...; Question 32: Which item should the Customer Success Manager focus on to e...; Question 33: What are two examples of leveraging data to identify a custo...; Question 34: Refer to the exhibit. The graph shows a customer with a soft...; Question 35: You notice a decline over time in your customer's usage of y...; Question 36: Throughout the customer lifecycle, opportunities can occur t...; Question 37: From a Customer Success perspective, which reason to monitor...; Question 38: DRAG DROP Drag and drop three valid elements of a success pl...; Question 39: Who does a Customer Success Manager work with to overcome a ...; Question 40: Which action should be taken when new company leadership is ...; Question 41: Which action should a Customer Success Manager take when the...; Question 42: Which Customer Success activity is critical from the supplie...; Question 43: Which action should be taken to identify and remove barriers...; Question 44: Which two actions are in adoption campaign? (Choose two.)...; Question 45: What is the best reason for documenting your customer's succ...; Question 46: A large university has deployed a new IT solution designed t...; Question 47: The executive team decided to purchase 500 licenses to reduc...; Question 48: What is a common indicator of customer health?...; Question 49: The customer wants to increase the number of services in the...; Question 50: What is a key driver that is creating the need for customer ...; Question 51: Which tool is used by a Customer Success Manager to establis...; Question 52: A customer has finalized all of their solution planning and ...; Question 53: What is a type of expansion opportunity?...; Question 54: Customer A has 120.000 employees and a meeting booking syste...; Question 55: Your client, the Director of IT Policy and Governance of Eas...; Question 56: The customer plans to relocate to a new building in the exis...; Question 57: Your client, the Director of IT Policy and Governance of Eas...; Question 58: Customer A has 120.000 employees and a meeting booking syste...; Question 59: The Customer Success Manager is preparing for a review meeti...; Question 60: Which scenario represents a use case expand opportunity?...; Question 61: Refer to the exhibit. (Exhibit) Which initial action does a ...; Question 62: What is a barrier to adopting software tools?...; Question 63: Which statement describes the difference between customer su...; Question 64: Customer A has 120.000 employees and a meeting booking syste...; Question 65: The customer has a new leadership team that expresses concer...; Question 66: Which list of components of a Customer Success Quarterly Suc...; Question 67: Which method is directly associated with evaluating a custom...; Question 68: In which lifecycle stage would a lack of skilled resources b...; Question 69: The customer wants to increase the utilization of their vide...; Question 70: Which outcome is the best that a Customer Success Manager ra...; Question 71: Which two actions are an adoption campaign? (Choose two )...; Question 72: What is a type of expansion opportunity?...; Question 73: DRAG DROP The Customer Success Manager is preparing for a re...; Question 74: The customer wants to improve operational expenditure and re...; Question 75: In an onboarding session, introductions to new stakeholders ...; Question 76: Which two activities support Customer Success planning? (Cho...; Question 77: Who does a Customer Success Manager work with to overcome a ...; Question 78: Which two metrics are used by Customer Success Managers to m...; Question 79: A customer has finalized all of their solution planning and ...; Question 80: Which type of KPl is of the most interest to Customer Succes...; Question 81: Which key industry trend explains the need for companies to ...; Question 82: What are two examples of expand opportunities? (Choose two.)...; Question 83: Which activity reduces the risk of chum?...; Question 84: An external customer case study is being created. Drag and d...; Question 85: A customer's call center unexpectedly moved from in-person t...; Question 86: Drag and Drop Question Drag and drop three valid elements of...; Question 87: What are two examples of leveraging data to identify a custo...; Question 88: Refer to the exhibit. (Exhibit) Which action must be taken b...; Question 89: Throughout the customer lifecycle, opportunities can occur t...; Question 90: Drag and Drop Question The Customer Success Manager is prepa...; Question 91: The Customer Success Manager is preparing for a review meeti...

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