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Exam Code:820-605
Exam Name:Cisco Customer Success Manager
Certification Provider:Cisco
Free Question Number:36
Version:v2022-01-27
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# of Questions views:5756
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Recent Comments (The most recent comments are at the top.)

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BJ Blazco - Oct 24, 2022

No.# D is not one of the three customer analytics. C is the correct answer.

BJ Blazco - Oct 24, 2022

No.# Answer should be A

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Exam Question List
1 commentQuestion 1: What is a type of expansion opportunity?...
Question 2: What are two barriers of adoption in an organization? (Choos...
Question 3: What is the best method to measure customer consumption of t...
Question 4: During the delivery of a security solution, adoption barrier...
Question 5: Which adoption barrier results from failing to identify key ...
1 commentQuestion 6: Which type of analytics has telemetry that shows the custome...
Question 7: The customer wants to reduce their exposure to security even...
Question 8: Which two actions are critical when communicating with execu...
Question 9: What defines customer success?
Question 10: In an onboarding session, introductions to new stakeholders ...
Question 11: A Customer Success Manager must deliver high touch customer ...
Question 12: What is a barrier to adopting software tools?...
Question 13: What is a consideration in evaluating readiness for adoption...
Question 14: Which definition of customer success is true?...
Question 15: Which activity reduces the risk of chum?...
Question 16: Which type of analytics has telemetry that demonstrates the ...
Question 17: Which two results of a successful customer onboarding stage ...
Question 18: The Customer Success Manager notices that their customer has...
Question 19: The executive team decided to purchase 500 licenses to reduc...
Question 20: A customer purchased 500 licenses for its cloud-based collab...
Question 21: Which statement describes the difference between customer su...
Question 22: Which two metrics are used by Customer Success Managers to m...
Question 23: You notice a decline over time in your customer's usage of y...
Question 24: Which two outcomes are expansion opportunities within custom...
Question 25: What is the purpose of capturing moments of success with a c...
Question 26: Why should a customer's success be documented?...
Question 27: What is the main objective of customer success?...
Question 28: From a Customer Success perspective, which reason to monitor...
Question 29: Which task drives advocacy with customer stakeholders?...
Question 30: Which two actions should the Customer Success Manager take t...
Question 31: A client deployed a new collaboration solution six months ag...
Question 32: What is a key driver that is creating the need for customer ...
Question 33: Customer A has 120.000 employees and a meeting booking syste...
Question 34: Refer to the exhibit. (Exhibit) Which role is accountable fo...
Question 35: The customer wants to improve operational expenditure and re...
Question 36: What is the best reason for documenting your customer's succ...