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Exam Code:	820-605
Exam Name:	Cisco Customer Success Manager
Certification Provider:	Cisco
Free Question Number:	36
Version:	v2022-04-05
Rating:
# of views:	634
# of Questions views:	5377
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Poppy - Aug 02, 2022

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Exam Question List: Question 1: What are two examples of leveraging data to identify a custo...; Question 2: What is the first step a Customer Success Manager should tak...; Question 3: Refer to the exhibit. (Exhibit) What is the problem with thi...; Question 4: Which tool is used by a Customer Success Manager to establis...; Question 5: In an onboarding session, introductions to new stakeholders ...; Question 6: Which two actions are in adoption campaign? (Choose two.)...; Question 7: What is the main objective of customer success?...; Question 8: Refer to the exhibit. (Exhibit) Which initial action does a ...; Question 9: Which type of analytics has telemetry that demonstrates the ...; Question 10: Which of these is included in a success plan?...; Question 11: What is the value proposition of customer success for custom...; Question 12: Which two results of a successful customer onboarding stage ...; Question 13: A client deployed a new collaboration solution six months ag...; Question 14: Which task drives advocacy with customer stakeholders?...; Question 15: Refer to the exhibit. What does this health score indicate?...; Question 16: Which two actions should the Customer Success Manager take t...; Question 17: Drag and drop three valid elements of a success plan from th...; Question 18: Which type of information should be captured during the firs...; Question 19: Which two metrics are used by Customer Success Managers to m...; Question 20: The customer wants to improve operational expenditure and re...; Question 21: From a Customer Success perspective, which reason to monitor...; Question 22: A customer has finalized all of their solution planning and ...; Question 23: Refer to the exhibit. (Exhibit) Which role is accountable fo...; Question 24: A customer voices frustration because the purchased solution...; Question 25: In which two ways can an adoption campaign identify expansio...; Question 26: Refer to the exhibit. (Exhibit) The graph shows a customer w...; Question 27: The customer wants to increase the utilization of their vide...; Question 28: What defines customer success?; Question 29: How are operating expenses (OpEx) different from capital exp...; Question 30: Which outcome is the best that a Customer Success Manager ca...; Question 31: Which two actions are critical when communicating with execu...; Question 32: An external customer case study is being created. Drag and d...; Question 33: A customer does not feel they have received value from a sof...; Question 34: The executive team decided to purchase 500 licenses to reduc...; Question 35: What are two examples of expand opportunities? (Choose two.)...; Question 36: In which stage does the Customer Success Manager initially v...

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