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Question 20/36

A customer purchased 500 licenses for its cloud-based collaboration solution. During a customer meeting, they complain to the Customer Success Manager that they cannot verify who and how the licenses are being used. Which two types of adoption barriers are occurring? (Choose two.)

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Question List (36q)
1 commentQuestion 1: What is a type of expansion opportunity?...
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1 commentQuestion 6: Which type of analytics has telemetry that shows the custome...
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Question 16: Which type of analytics has telemetry that demonstrates the ...
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Question 19: The executive team decided to purchase 500 licenses to reduc...
Question 20: A customer purchased 500 licenses for its cloud-based collab...
Question 21: Which statement describes the difference between customer su...
Question 22: Which two metrics are used by Customer Success Managers to m...
Question 23: You notice a decline over time in your customer's usage of y...
Question 24: Which two outcomes are expansion opportunities within custom...
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Question 26: Why should a customer's success be documented?...
Question 27: What is the main objective of customer success?...
Question 28: From a Customer Success perspective, which reason to monitor...
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Question 31: A client deployed a new collaboration solution six months ag...
Question 32: What is a key driver that is creating the need for customer ...
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Question 34: Refer to the exhibit. (Exhibit) Which role is accountable fo...
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