820-605 Exam Dumps | A customer has finalized all of their solution planning and will be deploying it over the next two weeks.

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Question 79

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Question 79/91

A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer's lifecycle journey?

A. service introduction to confirm that they know how to submit service issues at the go live

B. customer's stakeholders and their business outcomes

C. initial user group identified and their use cases confirmed

D. Quarterly Success Review build and delivery

E. additional features that will align with the business outcomes

Correct Answer: B,D

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Question List (91q): Question 1: Refer to the exhibit. What does this health score indicate?...; Question 2: A customer's call center unexpectedly moved from in-person t...; Question 3: What is the term for the gap between the features and functi...; Question 4: What is Quarterly Success Review?...; Question 5: Which term describes the gap between the features and functi...; Question 6: A customer informs their Customer Success Manager that they ...; Question 7: Which statement describes an end user adoption barrier?...; Question 8: Which expense is an operating expense (OPEX)?...; Question 9: What is the purpose of capturing moments of success with a c...; Question 10: A large university has deployed a new IT solution designed t...; Question 11: A customer informs their Customer Success Manager that they ...; Question 12: DRAG DROP The customer wants to increase the utilization of ...; Question 13: What is a business adoption barrier?...; Question 14: The executive team decided to purchase 500 licenses to reduc...; Question 15: The customer wants to increase the utilization of their vide...; Question 16: Drag and drop three valid elements of a success plan from th...; Question 17: Which definition of customer success is true?...; Question 18: Which list of components of a Customer Success Quarterly Suc...; Question 19: The customer plans to relocate to a new building in the exis...; Question 20: Refer to the exhibit. What does this health score indicate?...; Question 21: What is the term for the gap between the features and functi...; Question 22: Refer to the exhibit. (Exhibit) Based on the stage and healt...; Question 23: A customer purchased 500 licenses for its cloud-based collab...; Question 24: Which type of analytics has telemetry that shows the custome...; Question 25: A customer is coming up for renewal in 180 days for three so...; Question 26: In an onboarding session, introductions to new stakeholders ...; Question 27: What is the term for the gap between the features and functi...; Question 28: In which two ways can an adoption campaign identify expansio...; Question 29: An external customer case study is being created. Drag and d...; Question 30: The customer plans to relocate to a new building in the exis...; Question 31: The customer wants to increase their market share and protec...; Question 32: Which item should the Customer Success Manager focus on to e...; Question 33: What are two examples of leveraging data to identify a custo...; Question 34: Refer to the exhibit. The graph shows a customer with a soft...; Question 35: You notice a decline over time in your customer's usage of y...; Question 36: Throughout the customer lifecycle, opportunities can occur t...; Question 37: From a Customer Success perspective, which reason to monitor...; Question 38: DRAG DROP Drag and drop three valid elements of a success pl...; Question 39: Who does a Customer Success Manager work with to overcome a ...; Question 40: Which action should be taken when new company leadership is ...; Question 41: Which action should a Customer Success Manager take when the...; Question 42: Which Customer Success activity is critical from the supplie...; Question 43: Which action should be taken to identify and remove barriers...; Question 44: Which two actions are in adoption campaign? (Choose two.)...; Question 45: What is the best reason for documenting your customer's succ...; Question 46: A large university has deployed a new IT solution designed t...; Question 47: The executive team decided to purchase 500 licenses to reduc...; Question 48: What is a common indicator of customer health?...; Question 49: The customer wants to increase the number of services in the...; Question 50: What is a key driver that is creating the need for customer ...; Question 51: Which tool is used by a Customer Success Manager to establis...; Question 52: A customer has finalized all of their solution planning and ...; Question 53: What is a type of expansion opportunity?...; Question 54: Customer A has 120.000 employees and a meeting booking syste...; Question 55: Your client, the Director of IT Policy and Governance of Eas...; Question 56: The customer plans to relocate to a new building in the exis...; Question 57: Your client, the Director of IT Policy and Governance of Eas...; Question 58: Customer A has 120.000 employees and a meeting booking syste...; Question 59: The Customer Success Manager is preparing for a review meeti...; Question 60: Which scenario represents a use case expand opportunity?...; Question 61: Refer to the exhibit. (Exhibit) Which initial action does a ...; Question 62: What is a barrier to adopting software tools?...; Question 63: Which statement describes the difference between customer su...; Question 64: Customer A has 120.000 employees and a meeting booking syste...; Question 65: The customer has a new leadership team that expresses concer...; Question 66: Which list of components of a Customer Success Quarterly Suc...; Question 67: Which method is directly associated with evaluating a custom...; Question 68: In which lifecycle stage would a lack of skilled resources b...; Question 69: The customer wants to increase the utilization of their vide...; Question 70: Which outcome is the best that a Customer Success Manager ra...; Question 71: Which two actions are an adoption campaign? (Choose two )...; Question 72: What is a type of expansion opportunity?...; Question 73: DRAG DROP The Customer Success Manager is preparing for a re...; Question 74: The customer wants to improve operational expenditure and re...; Question 75: In an onboarding session, introductions to new stakeholders ...; Question 76: Which two activities support Customer Success planning? (Cho...; Question 77: Who does a Customer Success Manager work with to overcome a ...; Question 78: Which two metrics are used by Customer Success Managers to m...; Question 79: A customer has finalized all of their solution planning and ...; Question 80: Which type of KPl is of the most interest to Customer Succes...; Question 81: Which key industry trend explains the need for companies to ...; Question 82: What are two examples of expand opportunities? (Choose two.)...; Question 83: Which activity reduces the risk of chum?...; Question 84: An external customer case study is being created. Drag and d...; Question 85: A customer's call center unexpectedly moved from in-person t...; Question 86: Drag and Drop Question Drag and drop three valid elements of...; Question 87: What are two examples of leveraging data to identify a custo...; Question 88: Refer to the exhibit. (Exhibit) Which action must be taken b...; Question 89: Throughout the customer lifecycle, opportunities can occur t...; Question 90: Drag and Drop Question The Customer Success Manager is prepa...; Question 91: The Customer Success Manager is preparing for a review meeti...

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