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Question 3/65
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
Correct Answer: C
The responsible, accountable, consulted, informed (RACI) model can be used as an effective tool to manage the allocation of roles in a group/cross functional project to ensure efficient execution.
It also facilitates stakeholder management for project leads.
It also facilitates stakeholder management for project leads.
- Question List (65q)
- Question 1: Which type of analytics has telemetry that shows the custome...
- Question 2: Which type of information should be captured during the firs...
- Question 3: Which tool is used by a Customer Success Manager to establis...
- Question 4: Which list of components of a Customer Success Quarterly Suc...
- Question 5: Refer to the exhibit. What is the concern for a Customer Suc...
- Question 6: Which element evaluates a customer outcome?...
- Question 7: Which activity should happen after successful customer value...
- Question 8: The customer wants to improve operational expenditure and re...
- Question 9: What is the order of the key elements of process improvement...
- Question 10: During the delivery of a security solution, adoption barrier...
- Question 11: Which two outcomes are expansion opportunities within custom...
- Question 12: What is a common indicator of customer health?...
- Question 13: A customer has six technical support cases open that are rel...
- Question 14: Which action should be taken to identify and remove barriers...
- Question 15: What is the purpose of targeted use cases?...
- Question 16: The Customer Success Manager notices that their customer has...
- Question 17: As part of the Customer Success Manager role, success storie...
- Question 18: What is a key driver that is creating the need for customer ...
- Question 19: The CIO of a bank and their vendor have a significant disagr...
- Question 20: From a Customer Success perspective, why should the customer...
- Question 21: The customer purchased a solution with a specific use case i...
- Question 22: Which one of the following solutions enable business outcome...
- Question 23: Which task drives advocacy with customer stakeholders?...
- Question 24: Which key industry trend explains the need for companies to ...
- Question 25: A customer does not feel they have received value from a sof...
- Question 26: What is the financial implication of churn?...
- Question 27: The customer wants to increase the number of services in the...
- Question 28: What is a lagging indicator of the customer achieving the va...
- Question 29: Which term describes the gap between the features and functi...
- Question 30: Which of these is included in a success plan?...
- Question 31: What are two barriers of adoption in an organization? (Choos...
- Question 32: A customer has finalized all of their solution planning and ...
- Question 33: Who does a Customer Success Manager work with to overcome a ...
- Question 34: What are two drivers for Customer Success? (Chooser two)...
- Question 35: On which two objectives should communication with customer e...
- Question 36: You are a Customer Success Manager and have just been assign...
- Question 37: Refer to the exhibit. The graph shows a customer with a soft...
- Question 38: Refer to the exhibit. Which action should the Customer Succe...
- Question 39: What is a consideration in evaluating readiness for adoption...
- Question 40: Which statement describes the difference between customer su...
- Question 41: A customer purchased 500 licenses for its cloud-based collab...
- Question 42: What is the customer success objective of a Quarterly Succes...
- Question 43: Drag and Drop Question The Customer Success Manager is prepa...
- Question 44: Refer to the exhibit. Which role is accountable for the Deve...
- Question 45: What are two examples of leveraging data to identify a custo...
- Question 46: Which outcome is the best that a Customer Success Manager ca...
- Question 47: Which role within a Customer Success organization acts as a ...
- Question 48: The customer wants to increase their market share and protec...
- Question 49: On which two objectives should communication with customer e...
- Question 50: Which scenario represents a use case expand opportunity?...
- Question 51: Which two steps in the customer lifecycle approach are owned...
- Question 52: Which perspectives are covered in a balanced scorecard?...
- Question 53: Refer to the exhibit. Which action must be taken by Customer...
- Question 54: A customer is concerned that a lot of data is presented duri...
- Question 55: Drag and Drop Question Drag and drop three valid elements of...
- Question 56: You notice a decline over time in your customer's usage of y...
- Question 57: Which activity reduces the risk of churn?...
- Question 58: What is a type of expansion opportunity?...
- Question 59: What is an objective of the Customer Success Manager?...
- Question 60: Customer A has 120.000 employees and a meeting booking syste...
- Question 61: What is the value proposition of customer success for custom...
- Question 62: The customer has a new leadership team that expresses concer...
- Question 63: What is the main objective of customer success?...
- Question 64: How can Customer Success Plan tracking drive additional lice...
- Question 65: Which two options are reasons why effective communications i...
