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Question 13/65
A customer has six technical support cases open that are related to user connectivity that have negatively impacted the customer health scores for product quality and customer sentiment. After the Customer Success Manager assesses the business impact, which action creates a mitigation plan?
Correct Answer: B
- Question List (65q)
- Question 1: Which type of analytics has telemetry that shows the custome...
- Question 2: Which type of information should be captured during the firs...
- Question 3: Which tool is used by a Customer Success Manager to establis...
- Question 4: Which list of components of a Customer Success Quarterly Suc...
- Question 5: Refer to the exhibit. What is the concern for a Customer Suc...
- Question 6: Which element evaluates a customer outcome?...
- Question 7: Which activity should happen after successful customer value...
- Question 8: The customer wants to improve operational expenditure and re...
- Question 9: What is the order of the key elements of process improvement...
- Question 10: During the delivery of a security solution, adoption barrier...
- Question 11: Which two outcomes are expansion opportunities within custom...
- Question 12: What is a common indicator of customer health?...
- Question 13: A customer has six technical support cases open that are rel...
- Question 14: Which action should be taken to identify and remove barriers...
- Question 15: What is the purpose of targeted use cases?...
- Question 16: The Customer Success Manager notices that their customer has...
- Question 17: As part of the Customer Success Manager role, success storie...
- Question 18: What is a key driver that is creating the need for customer ...
- Question 19: The CIO of a bank and their vendor have a significant disagr...
- Question 20: From a Customer Success perspective, why should the customer...
- Question 21: The customer purchased a solution with a specific use case i...
- Question 22: Which one of the following solutions enable business outcome...
- Question 23: Which task drives advocacy with customer stakeholders?...
- Question 24: Which key industry trend explains the need for companies to ...
- Question 25: A customer does not feel they have received value from a sof...
- Question 26: What is the financial implication of churn?...
- Question 27: The customer wants to increase the number of services in the...
- Question 28: What is a lagging indicator of the customer achieving the va...
- Question 29: Which term describes the gap between the features and functi...
- Question 30: Which of these is included in a success plan?...
- Question 31: What are two barriers of adoption in an organization? (Choos...
- Question 32: A customer has finalized all of their solution planning and ...
- Question 33: Who does a Customer Success Manager work with to overcome a ...
- Question 34: What are two drivers for Customer Success? (Chooser two)...
- Question 35: On which two objectives should communication with customer e...
- Question 36: You are a Customer Success Manager and have just been assign...
- Question 37: Refer to the exhibit. The graph shows a customer with a soft...
- Question 38: Refer to the exhibit. Which action should the Customer Succe...
- Question 39: What is a consideration in evaluating readiness for adoption...
- Question 40: Which statement describes the difference between customer su...
- Question 41: A customer purchased 500 licenses for its cloud-based collab...
- Question 42: What is the customer success objective of a Quarterly Succes...
- Question 43: Drag and Drop Question The Customer Success Manager is prepa...
- Question 44: Refer to the exhibit. Which role is accountable for the Deve...
- Question 45: What are two examples of leveraging data to identify a custo...
- Question 46: Which outcome is the best that a Customer Success Manager ca...
- Question 47: Which role within a Customer Success organization acts as a ...
- Question 48: The customer wants to increase their market share and protec...
- Question 49: On which two objectives should communication with customer e...
- Question 50: Which scenario represents a use case expand opportunity?...
- Question 51: Which two steps in the customer lifecycle approach are owned...
- Question 52: Which perspectives are covered in a balanced scorecard?...
- Question 53: Refer to the exhibit. Which action must be taken by Customer...
- Question 54: A customer is concerned that a lot of data is presented duri...
- Question 55: Drag and Drop Question Drag and drop three valid elements of...
- Question 56: You notice a decline over time in your customer's usage of y...
- Question 57: Which activity reduces the risk of churn?...
- Question 58: What is a type of expansion opportunity?...
- Question 59: What is an objective of the Customer Success Manager?...
- Question 60: Customer A has 120.000 employees and a meeting booking syste...
- Question 61: What is the value proposition of customer success for custom...
- Question 62: The customer has a new leadership team that expresses concer...
- Question 63: What is the main objective of customer success?...
- Question 64: How can Customer Success Plan tracking drive additional lice...
- Question 65: Which two options are reasons why effective communications i...
