According to the Hardware Asset Management documentation, the Model Management tab of the Hardware Asset dashboard shows the status of the model normalization process, which compares the model data in the ServiceNow platform with the data from the Content Service.
The Content Service is a cloud-based service that provides normalized and enriched hardware model data to the ServiceNow platform, such as manufacturer name, model name, model number, and product lifecycle information.
The status of Match Not Found means that the model data in the ServiceNow platform does not match any of the data from the Content Service, indicating a discrepancy or a gap in the model normalization process.
The potential causes of this status are as follows1:
You have opted out of the Content Service, which means you are not receiving any model data from the cloud-based service.
The content is not available from the Content Service, which means the model data you have in the ServiceNow platform is not supported by the cloud-based service.
The content has not been downloaded from the Content Service, which means the model data from the cloud-based service has not been synchronized with the ServiceNow platform.
Therefore, the correct answers are options A, B, and E, as they are the possible causes of the Match Not Found status. References:
Hardware Asset Management documentation
What is Hardware Asset Management?