To enable Universal Containers' sales team with automatic post-call visibility into mentions ofcompetitors, products, and custom phrases, the AI Specialist should set upCall Insights.Call Insightsanalyzes voice and video calls for key phrases, topics, and mentions, providing insights into critical aspects of the conversation.
This feature automatically surfaces key details such as competitor mentions, product discussions, and custom phrases specified by the sales team.
* Call Summariesprovide a general overview of the call but do not specifically highlight keywords or topics.
* Call Exploreris a tool for navigating through call data but does not focus on automatic insights.
For more information, refer toSalesforce's Call Insights documentationregarding the analysis of call content and extracting actionable information.