To customize thecase summary responsefromEinstein Copilot, the AI Specialist should create acustom Record Summary prompt templatefor theCase object. This allows Universal Containers to tailor the way case data is summarized, ensuring the output aligns with specific business requirements or user preferences.
* Option A(customizing the standard Record Summary template) does not provide the flexibility required for deep customization.
* Option B(standard Copilot action) won't allow customization; it will only use default settings.
Refer toSalesforce Prompt Builder documentationfor guidance on creating custom templates for record summaries.