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A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this?
Correct Answer: A
In this scenario, theEinstein Copilotcapability that best helps the agent is its ability toexecute tasks based on available actionsandanswer questionsusing data from Knowledge articles. Einstein Copilot can assist the service agent by providing relevant Knowledge articles on canceling and rebooking flights, ensuring that the agent has access to the correct steps and procedures directly within the workflow. This feature leverages the agent's existing context (the travel itinerary) and provides actionable insights or next steps from the relevant Knowledge articles to help the agent quickly resolve the customer's needs. The other options are incorrect: * Brefers to invoking a flow to create a Knowledge article, which is unrelated to the task of retrieving existing Knowledge articles. * Cfocuses on generating Knowledge articles, which is not the immediate need for this situation where the agent requires guidance on existing procedures. References: * Salesforce Documentation onEinstein Copilot * Trailhead Module onEinstein for Service
