When usingEinstein Generative AIto create personalized emails, if placeholders appear in the draft email where data from a recipient'sContactrecord should be, the most likely reason is that theuser lacks permission to access the necessary fields. Salesforce's field-level security may prevent users from viewing or utilizing certain data fields, resulting in placeholders being shown instead of the actual values.
* Option Bis correct because missing field permissions will cause placeholders in email drafts.
* Option A(missing Einstein Sales Emails permission) is unlikely, as this would prevent email generation altogether, not just placeholders.
* Option C(locale language issues) would more likely affect language-specific issues, not field placeholders.
References:
* Salesforce Email Template and Permissions Documentation:https://help.salesforce.com/s/articleView?
id=sf.email_templates_field_permissions.htm