Name: Salesforce.ADM-201.v2023-10-09.q118 Question 8
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Salesforce.ADM-201.v2023-10-09.q118
Question 8

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Question 8/118

Cloud Kicks want to have consistency when communication with customers on cases. The company has requested messages to be sent in an email channel with categories to help search for the proper message.
which Solution Should be administrator suggest to meet this requirement?

A. Prebuilt Flow Templates.

B. Prebuilt Auto-Responses.

C. Prebuilt Quick Texts

D. Prebuilt Email Templates.

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Hridesh Taldar - Dec 10, 2023

To ensure consistency when communicating with customers on cases, the administrator should suggest using Prebuilt Quick Texts. Quick Texts are predefined messages that can be inserted into emails, chats, events, tasks, and more. They can be categorized for easy searching, ensuring that the proper message is always at hand. So, the correct answer is C. Prebuilt Quick Texts.

Joyce - Oct 25, 2023

I think the correct answer is D
Use email templates to increase productivity and ensure consistent messaging.
https://help.salesforce.com/s/articleView?id=sf.email_templates_landing_page.htm&type=5

Auto-response rules let you automatically send email responses to lead or case submissions based on the record’s attributes.

Mohamed Cherkaoui - Oct 09, 2023

I think D is the correct response

Email templates in Salesforce allow you to create standardized, preformatted messages that can be used for consistent communication with customers. You can define templates for various types of messages, including responses to cases.

Prebuilt Auto response will not help you for sure to search for the proper message in emails ?!

Let me know guys if im wrong !

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