Name: Salesforce.ADM-201.v2023-10-09.q118 Question 36
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Salesforce.ADM-201.v2023-10-09.q118
Question 36

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Question 36/118

Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

A. Validation Rule

B. Assignment Rule

C. Auto - Response Rules

D. Escalation Rule

Correct Answer: B

Recent Comments (The most recent comments are at the top.)

Nguyen - Aug 27, 2025

I chose D (Escalation Rule) because it can automatically reassign case ownership based on elapsed time, while A (Validation Rule) only prevents invalid data, B (Assignment Rule) only works at case creation or update, and C (Auto-Response Rule) only sends emails.

Nguyen - Aug 27, 2025

Mohamed Cherkaoui - Oct 14, 2023

Correct answer is D not B , explanation :

Case escalation rules in Salesforce are used to reassign and optionally notify individuals when a case is not closed within a specified time period

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