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Scenario: NexTech Innovations, a dynamic tech startup located in Seoul, South Korea, is renowned for its advancements in artificial intelligence and robotics. Serving a global clientele, NexTech encountered a sudden obstacle when a critical supplier abruptly ceased operations, disrupting their supply chain and threatening their ability to deliver products on schedule. Recognizing the need for resilience, NexTech initiated the implementation of a robust business continuity management system (BCMS) based on ISO 22301. NexTech's top management established a project team of five members and appointed Rebecca, the lead operations manager, as the project manager. The BCM team was tasked with the effective implementation of the BCMS in line with ISO 22301 requirements. Rebecca worked with the top management to analyze the internal context of the company to define the BCMS scope, focusing on assessing and determining who is responsible for coordinating and managing activities at different organizational levels. The project team divided the implementation project into smaller tasks, identifying the personnel, equipment, and materials needed for each. Rebecca personally handled resource allocation to implement and support the BCMS. Meanwhile, the top management ensured active involvement and commitment at all levels of the organization to enhance the BCMS's effectiveness. Rebecca and the team drafted and published the business continuity policy on the company's website. However, some employees found the technical jargon challenging to understand, so comprehensive training sessions were held to address this issue. These measures strengthened NexTech's resilience and enhanced client trust by proactively addressing potential disruptions. According to Scenario 4, what method was used to estimate resources for the BCMS implementation project in NexTech?
Correct Answer: C
Requirement for Approval: * According to ISO 22301:2019 Clause 5.2, top management is responsible for formally approving the business continuity policy before its communication. This ensures alignment with organizational objectives and compliance with the BCMS. Evaluation of NexTech's Action: * Publishing the policy on the website without mention of formal approval indicates a procedural gap. Formal approval by top management is critical to validate the policy's alignment with the BCMS scope and organizational strategy. Other Considerations: * Drafting and publishing (Option A) does not ensure formal alignment with ISO standards. * The medium of communication (Option B) is secondary to the requirement of approval. Definition of Bottom-Up Estimation: * Bottom-up estimation involves breaking down a project into smaller tasks and estimating the resources required for each task. This approach ensures a detailed and accurate assessment of resource needs. Alignment with Scenario: * NexTech's project team divided the implementation into smaller tasks and identified personnel, equipment, and materials for each. This is a textbook example of bottom-up estimation. Comparison with Other Methods: * Public estimation data (Option A) relies on external benchmarks, which were not mentioned. * Alternative analysis (Option B) refers to comparing different approaches rather than breaking down tasks. Conclusion: * Bottom-up estimation best describes the method NexTech used for resource planning during BCMS implementation.