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You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date. Which configuration setting should you change?
Correct Answer: A
Explanation/Reference: Explanation: ANS_NEW_INC_DURATION denotes the number of days that the solved count of new answers will not be aged (reduced). Incorrect ANswers: B: ANS_NOTIF _DURATION denotes the number of days that an answer update notification request by an end-user will last before being deleted. D: ANS_UPD_INC_DURATION denotes the number of days that the solved count of updated answers will not be aged (reduced). References: Oracle Service Cloud User Guide, Release February 2017, page 1147
